Delivery

If the shipping charged by our website does not cover our actual cost of shipping goods, we will quote the actual shipping cost, and ask the retailer to pay the difference. If an order involves high value or bulky items, it is usually best to contact us before placing an order so we can give an accurate shipping quote. You can ask about shipping by emailing sales@littlebirdbrands.co.nz

Customs, GST and Duty

Until 1 July 2018 orders sent to Australia will be GST exclusive. When retailers in Australia purchase from Little Bird Brands, they are they are the importer into Australia, and are responsible for any applicable GST, duty and customs clearance. At present, any order over $1,000 will trigger a customs clearance, and Australian retailers will need to pay GST and any applicable duty, as well as a customs clearance fee. After 1 July 2018, we are required to collect GST on all orders going into Australia. This will be added to the invoice, and retailers will be able to record this GST expense as part of their GST return with the Australian Tax Office.

Dispatch and delivery time frames 

Smaller orders placed through the website which do not need additional payment for shipping, are usually shipped out the same day if your order is placed before 2pm. Delivery is 2-5 working days to Australia, depending on your location. We ship with Toll Priority on a signature required courier service, or Australia Post, depending on location and cost of delivery. For some bulkier items the faster Toll Priority service becomes expensive, and we will often use Australia Post. If you need your order to come by Toll Priority, please let us know. If it is a bulker item we may need to collect an additional shipping payment.


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